RMA Request Form

Returns & Exchanges

Replacement Policy

In order for return and/or exchange your device you must first request a Return Merchandise Authorization (RMA) number from AveraDigital. Please note that you have 15 days upon receipt of device to return and/or exchange for a different device.

Products purchased through AveraDigital and under warranty may be returned for replacement by following these steps:

1. To obtain a RMA number, please fill out the RMA Request Form below or email AveraDigital’s Customer Service at service@averadigital.com.

2. Fill out the entire RMA Form and submit required attachments.

3. Our Replacement Department will process your request and assign a RMA number.

4. Return the authorized item(s) per shipping instructions, including the assigned RMA number.

RMA Request Form

Your Name*

E-Mail Address*

Full Address*

Phone*

Purchase Date*

Receipt Number*

Product Name*

Product Number*

Serial Number*

Tracking Number*

Shipping Policy

The bottom of the original packing slip contains Avera’s returns address.

Be sure to obtain a RMA number and clearly mark the outside of the box(s) with this number.

Ship only the items that are authorized.

Ship returned items to:

Avera Digital

ATTN: Replacement Dept.

580 S. Union Ave.,

Pomona, CA 91768

Example:

Shipments received by Avera Digital without a RMA number will be refused.