Returns & Exchanges

Aeria-Series-min

Replacement Policy

In order for return and/or exchange your device you must first request a Return Merchandise Authorization (RMA) number from AveraDigital. Please note that you have 15 days upon receipt of device to return and/or exchange for a different device.

Products purchased through AveraDigital and under warranty may be returned for replacement by following these steps:

1. To obtain a RMA number, please fill out the RMA Request Form below or email AveraDigital’s Customer Service at service@averadigital.com.
2. Fill out the entire RMA Form and submit required attachments.
3. Our Replacement Department will process your request and assign a RMA number.
4.
Return the authorized item(s) per shipping instructions, including the assigned RMA number.

Submit RMA Request Form

Full Name*

Email*

Phone Number*

Full Address*

Date of Purchase*

Purchase/Receipt Number*

Product Name*

Product Number*

Serial Number*

Tracking Number*

Packaging Image Upload* (JEPG or PDF)

Televisions Image Upload* (JEPG or PDF)

Copy of Purchase Receipt* (JEPG or PDF)

Shipping Label Image (JEPG or PDF)

Reason for Exchange or Return*

Shipping Policy

  • The bottom of the original packing slip contains Avera’s returns address.
  • Be sure to obtain a RMA number and clearly mark the outside of the box(s) with this number.
  • Ship only the items that are authorized.
  • Ship returned items to:

Avera Digital
ATTN: Replacement Dept.
580 S. Union Ave.,
Pomona, CA 91768

Example:sample-address1-min

Shipments received by Avera Digital without a RMA number will be refused.