Returns & Exchanges


Replacement Policy

In order for return and/or exchange your device you must first request a Return Merchandise Authorization (RMA) number from AveraDigital. Please note that you have 15 days upon receipt of device to return and/or exchange for a different device.

Products purchased through AveraDigital and under warranty may be returned for replacement by following these steps:

1. To obtain a RMA number, please fill out the RMA Request Form below or email AveraDigital’s Customer Service at
2. Fill out the entire RMA Form and submit required attachments.
3. Our Replacement Department will process your request and assign a RMA number.
Return the authorized item(s) per shipping instructions, including the assigned RMA number.

Submit RMA Request Form

Full Name*


Phone Number*

Full Address*

Date of Purchase*

Purchase/Receipt Number*

Product Name*

Product Number*

Serial Number*

Tracking Number*

Packaging Image Upload* (JEPG or PDF)

Televisions Image Upload* (JEPG or PDF)

Copy of Purchase Receipt* (JEPG or PDF)

Shipping Label Image (JEPG or PDF)

Reason for Exchange or Return*

Shipping Policy

  • The bottom of the original packing slip contains Avera’s returns address.
  • Be sure to obtain a RMA number and clearly mark the outside of the box(s) with this number.
  • Ship only the items that are authorized.
  • Ship returned items to:

Avera Digital
ATTN: Replacement Dept.
580 S. Union Ave.,
Pomona, CA 91768


Shipments received by Avera Digital without a RMA number will be refused.