FAQs


Q: Where can I find my TV’s serial number?

A: The serial number can be found on the back of the television and on the side panel of the box.


Q: What is my TV’s model number?

A: The model number can be found on the box, on the included Quick Start Guide and User Manual and on the back of the television.


Q: How can I recycle my Avera TV?

A: Customers can request a prepaid shipping label to have their Avera TV properly disposed by calling 1-866-528-1109 or e-mailing service@averadigital.com. Visit http://averadigital.com/index.php?route=information/information&information_id=7 for more details.


Q: What is the warranty policy on Avera products?

A: All new Avera branded televisions come with a limited 18 month warranty. Refurbished televisions have a limited 90 day warranty.


Q: What is the process to get my TV serviced under warranty?

A: Before sending your television for service, contact Avera Digital for a RMA number. You will then be asked to send your television to one of our service centers for repair or replacement. Visit http://averadigital.com/index.php?route=information/information&information_id=12 for more details.


Q: How do I connect a soundbar to my Avera TV?

A: If you have a HD or Full HD Avera TV, you can use a coaxial or HDMI connection to connect to a soundbar. If you have a 4K UHD Avera TV, you can use a HDMI cable or for the best and most common connection, a digital optical audio cable can be used.


Q: I am getting a clear picture, but no audio. How can I fix this?

A: 1.) Ensure that the volume level is not on zero (0) or set on mute, 2.) Ensure that all cable connections are connected correctly and firmly. If you are using an external device, try adjusting the volume with that device’s remote, and 3.) Check the TV’s audio settings. If the problem persists, call Technical Support at 1-866-528-1109.


Q: I am getting normal audio, but a distorted picture. How can I fix this?

A: Often distorted pictures are caused by an interference in signal or other disruptions. Ensure that all cable connections are connected correctly and firmly. The antenna direction and position can also be adjusted. Consider purchasing a stronger antenna or increasing your Internet speed. If the problem persists, call Technical Support at 1-866-528-1109.


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